IABC Crisis Communications SIG: Case Studies, Patterns and Mental Readiness in a Crisis

Case studies, patterns and mental readiness in a crisis
Thursday, May 7 | 5:00 p.m. ET | 4:00 p.m. CT

We are delighted to welcome Helio Fred Garcia for a 20-minute featured conversation, followed by a moderated panel discussion. Fred teaches management, leadership and communication at New York University’s Stern School of Business and at Columbia University’s graduate school of engineering. He is president of Logos Consulting Group, a management consulting firm advising leaders on making smart choices under stress, executive director of the Logos Institute for Crisis Management and Executive Leadership, and author of seven books, including The Agony of Decision: Mental Readiness and Leadership in a Crisis. For 45 years, Fred has helped leaders build trust, inspire loyalty and lead effectively. He is a coach, counselor, teacher, writer and speaker whose clients include some of the largest and best-known companies and organizations in the world. 

Focus question for panel discussion
How can communicators leverage case studies to help organizations make smart choices under stress – and execute them in ways that maintain or restore trust?

Learning outcomes

·       Identify common crisis response patterns

·       Reflect on how these patterns may manifest in your own organizational context

·       Coach decision-makers on how to use case studies as practical tools in crisis planning and training to strengthen judgment under pressure