Communicating with Compassion in Times of Crisis

Recorded: May 2021

Career Roadmap: Strategic Adviser, Business Leader

In times of crisis, we look to our organizations to support and protect us. When instead the organization communicates poorly or causes us to question whether its values align with our own, that can create lasting rifts in trust. Unfortunately, successful communication in a crisis is not always easy. This session, based on research on trauma and more than 25 years’ experience working with victims, provides the tools and practical advice you need to communicate effectively with those in trauma, while protecting yourself from vicarious stress and not running afoul of legal obligations. The way we steer our teams through challenging times will reverberate within our organizations for years to come. Let’s make sure we do it with empathy, honesty, and compassion.

Three Session Takeaways: 
1. Learn how a traumatic event affects our ability to think and function.
2. Understand the cost of trauma at work in terms of turnover, productivity, and engagement
3. Increase your skill in communicating with those in trauma with compassion and calm.

Speaker: Katharine Manning, Blackbird